Privacy Policy

Pixcel Media ("we", "us", "our") is a media and marketing agency based in Essex, United Kingdom. This Privacy Policy explains how we collect, use, store and protect personal information when you interact with our website, services or SMS communications.

Effective date: 26 July 2026.

For any privacy-related enquiries, contact us at contact@pixcelmedia.co.uk.

• Name, email address, phone number (mobile number) and business details.
• Website usage data (cookies, analytics, device and browser information).
• Payment information, processed securely via trusted third-party payment processors.

• To provide the services you request.
• To send transactional and service-related SMS text messages.
• To send promotional and marketing SMS messages, only with your explicit prior consent.
• To respond to enquiries and provide customer support.
• To improve our website and services.
• We do not use automated decision-making or profiling.

• Pixcel Media may send SMS text messages to users who have provided their mobile phone number and opted in to receive communications.
• Message types include: appointment reminders, project updates, promotional offers, and general business communications.
• Message frequency: message frequency varies depending on your activity and preferences.
• Standard message and data rates may apply depending on your mobile carrier and plan.
• To opt out of SMS messages at any time, reply STOP to any message received. After opting out, you will receive one final confirmation message.
• To request help, reply HELP to any message.
• For additional support, contact us at contact@pixcelmedia.co.uk.
• Phone numbers collected for SMS opt-in will not be shared with third parties or affiliates for their own marketing purposes.
• We do not sell, rent, or trade mobile phone numbers.

• We do not sell personal data to third parties.
• We may share data with service providers (hosting, CRM, analytics) under strict data processing agreements.
• We do not share your mobile number or SMS opt-in data with third parties for their marketing purposes.
• We may disclose information where required by law or legal process.

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes and enforce our agreements. You may request deletion of your data at any time.

• The right to access, rectify, erase, restrict, and port your data.
• The right to withdraw consent at any time.
• The right to lodge a complaint with the Information Commissioner's Office (ICO) in the United Kingdom.

We use essential, functional and analytics cookies to operate the website and understand how it is used. You can manage your cookie preferences through your browser settings at any time.

Pixcel Media, Essex, United Kingdom

Email: contact@pixcelmedia.co.uk